OMS for Omni-channel

This OMS template provides seamless integration with your online stores, physical retail stores, wholesale channels, and contact centers, so you can see inventory levels, manage your items, and create sales order reports with a single API call.


This template covers basic features of OMS for Omni-channel use cases.

  • Centralized Order Hub: Consolidates orders from all channels to a single place to provide a centralized view of all orders in real-time.
  • Omni-channel Fulfillment: Supports various fulfillment options such as buy online pick up in-store (BOPIS), buy online return in-store (BORIS), and ship from store.
  • Inventory Visibility: Real-time visibility into inventory across all locations and channels, enabling efficient inventory management.
  • Order Routing: Bespoke routing algorithms to determine the most efficient fulfillment location based on factors such as inventory availability, customer location, and shipping costs.
  • Flexible Payments: Supports integration with various payment methods and provides real-time payment processing status.
  • Returns Management: Streamlined returns process, with options for both online and in-store returns.
  • Customer Service Tools: Build or integrate with your preferred tools for customer service representatives to provide order support, issue resolution, and overall excellent customer service.
  • Integration Capabilities: Seamless integration with other components of the ERP suite and third-party systems such as CRM, payment gateways, and logistics providers.
  • Scalability: Ability to scale up operations during peak periods without compromising performance.
  • Cloud-based: A cloud-based solution that provides flexibility and accessibility from anywhere, anytime.

How to use this template: Deploy it in 30 seconds.

To deploy this template, please login to our console and followthe guide in our console.
If you don’t have a Tailor account, please contact us.

Understanding the Template's Mechanism

At the heart of this template lies the integration of models and business logic, meticulously crafted using CUE and stored in the 'manifest' directory. Tailor PF, acting as a bridge, takes these models and logic into account and effortlessly translates them into types within the GraphQL SDL (Schema Definition Language). After successfully deploying the template, a comprehensive view of the GraphQL SDL becomes accessible in the playground. This provides an interactive interface, allowing you to witness firsthand the structuring and interplay of the types.

For more details, please take a look at the developer documentation.

Easy Changes & Growth with Tailor Templates

Use the easy-to-change Tailor Templates for a system that fits your business. These templates are like building blocks for your ERP system. They can change to match what your business needs.

To make changes, copy the Git template and then change the data, business rules, events, and more. You don't need to be an expert coder to set up your tools. For more help, visit

We know every business is different. That's why our OMS for Omni-channel templates let you start fast and change as you grow. With Tailor, you get a system that grows with your business.

Expand Functionality: Optional Add-On Templates

These additional templates can be plugged into your OMS for Omni-channel to enhance the functionality. Each templates can also be used independently as a standalone application as well.

Build your tailor-made business app

With Tailor Platform, you can build powerful, custom business apps that meet your unique needs in just three easy steps. Start building your apps today and experience the benefits of a fully customizable headless ERP.