OMS for Omni-channel Tailor Template: Unified Order Management System

This OMS template provides seamless integration with your online stores, physical retail stores, wholesale channels, and contact centers, so you can see inventory levels, manage your items, and create sales order reports with a single API call.


This template covers basic features of OMS for Omni-channel use cases.

  • Centralized Order Hub: Consolidates orders from all channels to a single place to provide a centralized view of all orders in real-time.
  • Omni-channel Fulfillment: Supports various fulfillment options such as buy online pick up in-store (BOPIS), buy online return in-store (BORIS), and ship from store.
  • Inventory Visibility: Real-time visibility into inventory across all locations and channels, enabling efficient inventory management.
  • Order Routing: Bespoke routing algorithms to determine the most efficient fulfillment location based on factors such as inventory availability, customer location, and shipping costs.
  • Flexible Payments: Supports integration with various payment methods and provides real-time payment processing status.
  • Returns Management: Streamlined returns process, with options for both online and in-store returns.
  • Customer Service Tools: Build or integrate with your preferred tools for customer service representatives to provide order support, issue resolution, and overall excellent customer service.
  • Integration Capabilities: Seamless integration with other components of the ERP suite and third-party systems such as CRM, payment gateways, and logistics providers.
  • Scalability: Ability to scale up operations during peak periods without compromising performance.
  • Cloud-based: A cloud-based solution that provides flexibility and accessibility from anywhere, anytime.

How Tailor Templates Work

Deploy a Tailor Template in just one minute and customize it effortlessly.

For more details, please take a look at the developer documentation.

Expand Functionality: Optional Add-On Templates

These additional templates can be plugged into your OMS for Omni-channel to enhance the functionality. Each templates can also be used independently as a standalone application as well.

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